This is our policy in compliance with GDPR 2018 in relation to personal information that we record about you. Be aware that any personal data provided to us via forms, including those of third party plugins, will be covered by their GDPR policy but information received by our practice will not be shared with any third party and will be stored securely.We will only use your information to secure contact with you to confirm an appointment and enable us to contact you with your permission – this is implied by the completion of the form. We will destroy your personal information provided through this booking system if you request this. However if you do not wish to provide this information on a booking form, you can contact us directly by telephone or email to book appointments.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
Information we process because we have a legal obligation
We may be required to give information to legal authorities if an offence has been committed, if the police or other authority so request or if they have the proper authorisation such as a search warrant or court order, your personal information would be shared. However we would not share session notes with a third party, in compliance with our practice’s client confidentiality policy.
Complaints regarding content on our website
If you complain about any of the content on our website, we shall investigate your complaint.
If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate. If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
Sending a message to our practice
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved. Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely. Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
Access to your personal information
At any time you may review or update personally identifiable information that we hold about you, by contacting us.
Use of site by children
We do not sell products or provide services for purchase by children, nor do we market to children.
If you are under 18, you may use our website only with consent from a parent or guardian
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us to provide you with the services you have requested; to comply with other law, including for the period demanded by our tax authorities; to support a claim or defence in court.
Contact forms and Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.